Getting Back Up When You’ve Been Knocked Down: How We Turned Our Company’s Worst Outage into a Powerful Learning Opportunity (CSG) Slides Erica Morrison, CSG, Executive Director, Software Development and Operations
In February 2019, we experienced the worst outage in company history. This outage was the result of a complex system failure that pushed us beyond the limits of our current response systems, processes and culture. In the face of this adversity, we were able to find opportunity in failure. This resulted in improving how we understand incidents, respond to them, and prevent them in the first place. Now, we have a stronger organizational ability to perform incident management, we’ve reinforced and broadened culture norms around safety, and most impactfully, we have implemented an incident management system that has changed how we run outage calls. Despite how it can feel at the time, failure does not have to be permanently catastrophic. It’s how you respond to that failure that will ultimately shape your organization. Learn how you can apply what we’ve learned to make the most of outages and drive improvement within your organization.
David Silverman Presentation, co-author of "Team of Teams: New Rules of Engagement for a Complex World" Slides David Silverman, CrossLead, Inc., Founder and CEO
Learn from entrepreneur, best-selling author and former Navy SEAL, David Silverman: Founder and Chief Executive Officer of CrossLead, Inc. Founded in 2016, CrossLead is a technology company whose leadership and management framework is used by leaders and companies around the globe.