DevOps Enterprise Summit Las Vegas - Virtual
October 13-15, 2020


Dr. Steve Spear
Dynamic Learning At Enterprise Scale In The Late 20th Century U.S. Navy

Erica Morrison
How We Turned Our Company’s Worst Outage into a Powerful Learning Opportunity

David Silverman
Co-author of "Team of Teams: New Rules of Engagement for a Complex World"
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Getting Back Up When You’ve Been Knocked Down: How We Turned Our Company’s Worst Outage into a Powerful Learning Opportunity (CSG)
Slides

Erica Morrison, CSG, Executive Director, Software Development and Operations

In February 2019, we experienced the worst outage in company history. This outage was the result of a complex system failure that pushed us beyond the limits of our current response systems, processes and culture. In the face of this adversity, we were able to find opportunity in failure. This resulted in improving how we understand incidents, respond to them, and prevent them in the first place. Now, we have a stronger organizational ability to perform incident management, we’ve reinforced and broadened culture norms around safety, and most impactfully, we have implemented an incident management system that has changed how we run outage calls. Despite how it can feel at the time, failure does not have to be permanently catastrophic. It’s how you respond to that failure that will ultimately shape your organization. Learn how you can apply what we’ve learned to make the most of outages and drive improvement within your organization.
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DevOps Enterprise Summit Las Vegas - Virtual
October 13-15, 2020

**50% off through August 31st**

"If you're curious about the latest on DevOps in the real world, you simply can't get better than #DOES, and this year was no exception!”
Steve Pereira, Founder, Visible
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